Welcome to Natures Apothecary. An all natural online shop for the health conscious

FAQ

 

ORDER FAQ


When will I receive my order? 

📌 NOTES :

🕑 We will ship your order 2 days after your date of order, except weekends.
➡There is NO specific time or day of arrival. JNT EXPRESS' riderwill text/call you.

➡ Following the recent declaration of Community Quarantine in the different parts of the Philippines due to the COVID-19:

Shipping safety protocols shall be implemented and orders are subject to a slight delay.
Rest assured that your order is processed through high safety standards.

➡ Temporary Shipping Lead Time After Shipment:

Visayas - 5 to 6 business days
Mindanao - 3 to 4 business days
NCR - 5 to 6 business days
North Luzon - 6 to 8 business days
South Luzon - 6 to 8 business days

Is this Cash on Delivery?
Yes, we offer Cash on Delivery.

 

What are your other payment options?

We accept BPI, BDO and Gcash payments.

If you would like a cashless delivery, kindly send us a message through our Facebook Messenger or email us at hello.naturesapothecary@gmail.com

After making your payment, please send us a screenshot of your payment so we could tag your order as a cashless delivery.

 

 

Is this FREE Shipping?

YES! We offer FREE SHIPPING for all orders P799 and above.


How can I cancel my order?
Please contact us in less than 24 hours from the time of order. Unfortunately, if the order/s have already been shipped, we are unable to cancel them (this also means that we already paid the courier money to deliver it to you. It is also non refundable). Our natural products need a home, and they’re already excited to make their way to your doorstep!

How do I track my order?

Trust us, we cannot wait too! To track the status of your order: 

JnT EXPRESS

https://www.jtexpress.ph/index/query/gzquery.html 

You will also receive another email once your orders are about to leave our warehouse en-route to your shipping address.