FAQ
ORDER FAQ
When will I receive my order?
📌 NOTES :
🕑 We will ship your order 2 days after your date of order, except weekends.
➡There is NO specific time or day of arrival. JNT EXPRESS' rider will text/call you.
Visayas - 3 to 6 business days
Mindanao - 3 to 4 business days
Luzon - 5 to 10 days
Is this Cash on Delivery?
Yes, we offer Cash on Delivery.
What are your other payment options?
We accept BPI, BDO and Gcash payments.
If you would like a cashless delivery, kindly send us a message through our Facebook Messenger or email us at hello.naturesapothecary@gmail.com
After making your payment, please send us a screenshot of your payment so we could tag your order as a cashless delivery.
How can I cancel my order?
Please contact us in less than 24 hours from the time of order. Unfortunately, if the order/s have already been shipped, we are unable to cancel them (this also means that we already paid the courier money to deliver it to you. It is also non refundable). Our natural products need a home, and they’re already excited to make their way to your doorstep!
How do I track my order?
Trust us, we cannot wait too! To track the status of your order:
JnT EXPRESS
https://www.jtexpress.ph/index/query/gzquery.html